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Many users are reporting (thank you by the way!) that the Vertical Reality F/A-18E Superbug for FSX has been released, but despite the claim that ‘SuperbugX ships April 8th!’ and a product webpage on the VRS website, there is no official word about it. Also their own shop is down claiming that ‘We are currently working on a patch to address some issues in the initial release”, so everyone hold your horses…. it will come!
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Just managed to buy it no problem at all and yes it is in fact awesome.
“ATTENTION: The VRS Store is currently down.
We have disabled new purchases through the weekend to deal with the fallout from the host switch and work on a patch to address a few bugs in the initial release.” (11:55BST, Sunday 11th April)
You obviously bought it before they withdrew the product from sale again.
I’ll be honest and say that I don’t think they’ve handled this the best way that they could – they were still selling when they couldn’t support it because the forums and e-mail were down, then when the forums and e-mail came back, they stopped selling it to create a patch.
From the number of early purchasers happily using it, the patch doesn’t sound absolutely critical (although it might be to resolve a backroom issue which we wouldn’t know about and might be critical to, for instance, the sales system) and although some people are happy to wait and others have expressed that they are glad sales were stopped, I also know people who are now saying they won’t buy it at all and have spent the money elsewhere.
You’ll never please everyone in this hobby, that’s for sure!
What is going on with VRS??
First, they close the store
Then they say that will open it again
and now that aren’t selling the darn thing until they iron out all the problems!! WHY???
Just release the damn thing already!!
You are aware that you answered your own question and shot your own argument down in flames, right?
They have very clearly and simply stated on their website why they have not reopened their store. Why do I get the feeling that you would also be complaining that they had published a “waste of money product that they shouldn’t have released until it was finished!” had you bought it and been unable to use it because it crashed your system, the controls didn’t work or any of the other bug fixes they’ve had to work on.
We’d all like it to be released again and, for the record, I also believe that they have gone around dealing with this in the wrong way, but want/=need and you really will survive without this add-on until they re-open the store, believe me.
What argument??
And, for the record – I have yet to complain or flame about any product that hasn’t been ‘ready for release’ when there has been excellent customer service like VRS – I just didn’t get what the problem was when many people were reporting that there were no issues. Just release it and then we can all work together, as we always do, within the Flight Simulator community.
So please, do not tar me with the same brush that you would with a 8 year old, impatient, only child! I was mealy questioning why they would not release it and allow the support to work both ways – The more users, the more reports they receive back. Nothing is ever released perfect, I think we can all agree on that.
And by the way Ian, I love the RAF Thorpe Abbott’s scenery – Well done!!
Thanks GL and unfortunately no, I wasn’t tarring you with the brush used for an 8-year old, I was tarring you with a brush that can be used for a very large number of very vocal people in the FS world from 8 to 80.
“WHY HAVEN’T YOU RELEASED IT!? YOU SAID IT WOULD BE TODAY!”
“Because we have problems.”
“BUT WE’D HAVE HELPED!”
…so the next time, they release it…
“THIS PRODUCT IS &^%$! DO NOT BUY IT! IT’S FULL OF BUGS AND THEY STOLE MY MONEY!” from exactly the same person.
It’s all over the forums for pretty much every major FS release, so unfortunately when people who have been around this hobby for *coughhfartoomanycough* years and been through this with every major release, we see frustrated posts like yours above and tend to fear the worst.
For what it’s worth, I apologise.
However, I still strongly believe that this is costing VRS a lot of customers and sales simply because this hobby is so very “right now” and fickle. People will buy products on day one, use them a few times, then go onto the next shiny new toy. On the other hand, if said product doesn’t appear and the next new shiny comes out, the original “must have!” is totally bypassed and the money goes on the next one. Only those with a specific interest in the package and the developer will usually go back later.
They will have won a lot of friends amongst their target customer base with their attitude towards getting it right and ironing out the faults, but they will have totally lost much of the “casual” audience. They aren’t the target customer base for a product like this anyway, but they are where many of the sales come from, even for a fairly niche, high-end, product like this.
…and it’s back out again.
It must be fairly tolerant as well, seeing as I just managed to park it on the Nimitz first pass (I have screenshot proof of the trap, not that it was my first attempt at a carrier approach unfortunately! ;)).
A very definite RTFM package, though – I had to refer to three of the FAQs on the support forum to actually get it working.
And Ian, I also apologise!!
I see you have have an interest in 8th Airforce bases – I also have the Roger Freeman book on the bases. I lived in Essex as a child and spent my holidays visiting as many former bases as I could. My parents now live in Wethersfield, the base is still there but under the ‘gise of the training school for the MOD Police. Still, sometimes at night, the odd C-130 turns up and departs.
Most of the bases in that part of Essex are more 9th Airforce, but it’s good to see what remains.
I know you’re pretty active on the A2A forums and I thank you for the work you (and your team??) put in to making the whole experience just that little better. And boy, do I love that Accu-Sim Fortress!! That is one excellent add-on!! I reminds me of when they were filming Memphis Belle and you our see the Forts filming with the B25. Happy days!!
And to finish off, I finally got the ‘Bug’ this morning!! As you and my old Petty Officer in charge of my section would say – RTFM!! Thank God for works laser printer!!